Shipping Info

**Please note** that JoyDion primarily operates on a pre-order basis to keep costs and waste low. Although we are a pre-order store, we still strive to provide fast shipping to our customers. We greatly appreciate your patience. If you have any shipping issues, feel free to contact us at

West Malaysia 6-9 business days RM8
East Malaysia  14-20 business days RM15

Free shipping for cart order over RM99
* In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

If you found that:
1) Your package has not been delivered within the specified time
2) The tracking information shows that the package has been delivered but you have not received it
3) Your package includes missing/incorrect items, please contact customer service within 45 days of the payment date so that the aforementioned issues can be addressed. For other orders, products, and logistics-related issues, make sure to contact customer service within 90 days of the payment date.